OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected. Standard shipping usually takes 3 - 4 weeks, while expedited shipping can take 2 weeks at most. You'll receive a tracking number once your order ships.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact our customer service team immediately. We'll work with the shipping carrier to investigate and find a solution for you, which may include a replacement or refund.

How do I find the right size?

We provide a detailed size guide on each product page to help you find your perfect fit. We also include model measurements and fit recommendations where applicable. If you're still unsure, feel free to contact us for personalized sizing advice.

Are your products ethically sourced?

We are committed to ethical and sustainable practices. We strive to work with suppliers who share our values regarding fair labor and environmentally friendly production.

Do you restock out-of-stock items?

We frequently restock popular items! You can sign up for email notifications on the product page to be alerted when an item is back in stock.

How do I initiate a return or exchange?

To initiate a return or exchange, please visit our Returns Policy page or contact our customer service team. You'll need your order number and email address.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS