Naluxe Store Terms of Use

Effective Date: August 15, 2025

Welcome to Naluxe Store’s website and mobile applications.

These terms and conditions (“Agreement” or “Terms”) govern your use of the Naluxe Store website, related mobile applications (“App”), any other written, electronic, and oral communications with Naluxe Store, or any websites, pages, features, or content owned and operated by us (collectively, including the Site and App the “Services”). You must be age 16 or older to use the Services.

BY USING THE SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.

PLEASE BE AWARE THAT THIS AGREEMENT CONTAINS PROVISIONS GOVERNING HOW TO RESOLVE DISPUTES BETWEEN YOU AND NALUXE STORE. AMONG OTHER THINGS, IT INCLUDES AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. IT ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER. PLEASE READ THIS AGREEMENT CAREFULLY.

UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE WITHIN 30 DAYS: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.

Table of Contents

  1. General
  2. Use of Our Services
  3. Privacy Policy
  4. Errors
  5. Purchases and Shipping
  6. Intellectual Property and Ownership
  7. Third-Party Links and Resources
  8. Additional App Terms
  9. Text Messaging Program
  10. Events Beyond Our Control
  11. Limitation of Liability
  12. Disclaimers of Warranties
  13. Legal Disputes and Arbitration Agreement
  14. Legal Terms
  15. Notice of Intellectual Property Infringement
  16. Contact Us
  17. International Users

1. General

1.1 Services. The website and the App are provided by Naluxe Store. Where applicable, “Naluxe Store”, the “Company”, “we”, “us” and “our” shall refer to Naluxe Store and its affiliates and “you” or “your” shall refer to the user of the Services.

The Services provide an online marketplace that enables users to purchase products from Naluxe Store and/or third-party sellers (“Third-Party Seller(s)”). We ship our products worldwide.

1.2 Updates to the Terms. We reserve the right to change, modify, add or remove sections of these Terms, at any time, at our sole discretion. You are responsible for checking these Terms for any changes whenever you use the Services. When changes are made, we will make a new copy of these Terms available on the Services, and we will also update the “Effective Date” at the top of the Terms. We may also require you to provide consent to the updated Terms in a specified manner before further use of the Services (or certain functionality thereof) is permitted. By continuing to use or access any of the Services or otherwise engaging with Naluxe Store after the posting of changes, you accept and agree to any such changes. IF YOU DO NOT AGREE TO ANY CHANGE(S), YOU SHALL STOP USING THE SERVICES.

1.3 Supplemental Terms. Your use of, and participation in, certain features and functionality of the Services may be subject to additional terms, such as our Bonus Point Policy, Coupon Policy, Return Policy, and Gift Card Policy (“Supplemental Terms”), the terms of which are hereby incorporated by reference. If these Terms are inconsistent with the Supplemental Terms, then the Supplemental Terms control with respect to the applicable Services.

2. Use of Our Services

2.1 Use of Services. Subject to the terms and conditions of this Agreement, Naluxe Store hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Services for the purpose of personal, non-commercial, shopping for items sold on the Services and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

2.2 Limitations on Use. Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the Services or any portion of them unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Services or make any use of the Services for the benefit of another business unless explicitly permitted by us in advance. You agree that we may, in our sole discretion and without prior notice, terminate your access to the Services at any time with or without cause. In addition, from time to time, we may restrict access to some or all parts of the Services, including, but not limited to, the ability to upload documents, make payments, or send messages.

You shall not upload to, distribute, or otherwise publish through the Services any content, information, or other material that: (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under local or international law; or (c) includes any bugs, logic bombs, viruses, worms, trap doors, Trojan horses or other code, material or properties which are malicious or technologically harmful.

Additionally, you agree not to:

  • use the Services for any unlawful purposes, or in a way that could violate any applicable federal, state, local, or international law or regulation, the rights of Naluxe Store, or the rights of any third-party;
  • engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm us or other persons using the Services or expose us or them to liability;
  • use the Services in any manner that could disable, overburden, damage, or impair the Site or App or any other party’s use of the Services;
  • use any robot, spider or other manual or automated device, process, software or means to index or access the Services for any purpose;
  • use the Services to distribute unsolicited promotional or commercial content, or solicit other persons using the Services for commercial purposes; or
  • otherwise attempt to interfere with the proper working of the Service.

2.3 Account Creation and Termination. In order to access some features or services available on the Services, you will have to create a Naluxe Store user account (“User Account”), including setting up a password. You may not use another person’s account or password.

You are solely responsible for protecting the confidentiality of your User Account and the information you hold for your User Account, including your password, as well as any and all activity that occurs under your User Account. In no event will we be liable for any loss, theft or fraudulent use of your User Account. You agree to immediately notify us of any unauthorized use of your User Account, password, or any other breach or threatened breach of the Site or App’s security. You warrant and confirm that you will only use your own User Account or password in connection with accessing and using the Services.

We reserve the right to suspend or terminate your User Account and/or cancel your orders in our discretion, including, without limitation, if we believe that your conduct violates applicable law or is harmful to our interests. If your User Account is discontinued by Naluxe Store due to your violation of any portion of these Terms or for conduct otherwise deemed inappropriate, then you agree that you will not attempt to re-register with or access the Services through use of a different member name, user account, or otherwise. You may terminate your User Account at any time, for any reason, by following any applicable instructions within the Site or App, or by contacting us as described in the “Contact Us” section below. If your Wallet (defined below) holds promotional points, promotional coupons, or wallet credit at the time of termination or cancellation of your User Account, you may lose the ability to use those assets, except as provided by applicable law, if you do not reach out to Customer Service. To the fullest extent permitted by applicable law, Naluxe Store will not have any liability whatsoever to you for any suspension or termination of your User Account.

By creating a User Account with us, you acknowledge that we may send you promotional or marketing emails from time to time. If you do not wish to receive those emails, please use the link provided in those emails to unsubscribe from our email list.

2.4 Wallet. If you create a User Account, you will be provided with a Naluxe Store digital wallet (“Wallet”) that can be used to collect and hold Wallet credits, promotional coupons, and promotional points, and to track gift cards (see details on each type below) issued by Naluxe Store via the Services. The Wallet is provided as a convenience to enable you to readily access these features; you cannot load your own funds to the Wallet, and nothing maintained in the Wallet has any cash value except as expressly indicated below or as otherwise provided by applicable law. Wallet credits, promotional coupons, promotional points, and gift cards can only be redeemed, as applicable, in connection with the purchase of products available on the Services in accordance with the terms below, and not for any other purpose. Gift cards can only be redeemed in connection with the purchase of products sold by Naluxe Store, not Third-Party Sellers. The Wallet is accessible via the Site or the App in the section “My Assets” of your User Account. Wallet credits, promotional coupons, promotional points, and gift cards cannot be redeemed for cash, except as may be required under applicable law. You may view your total balance of the various items in your Wallet, including the value of Wallet credits available for redemption, in the “My Assets” section. This balance information is provided for your convenience only and is not intended to reflect, and does not constitute, an aggregate balance of funds available for you to spend and held on your behalf by Naluxe Store (or any other party). We may limit the amounts in Wallet credits, gift cards, or coupons that you are able to maintain at any given time, at our sole discretion.

Promotional Points: Promotional points are stored in your Wallet. Promotional points may be earned by participating in certain activities and by purchasing products through the Services, as further detailed in the Bonus Point Policy. Promotional Points are subject to expiration and cancellation by the Company.

Promotional Coupons: Coupons are subject to additional terms and conditions found in Naluxe Store’s Coupon Policy, which may change from time to time with or without notice. Coupons provided to you may be subject to expiration by Naluxe Store. The use of coupons granted by Naluxe Store is subject to limitations as provided in connection with each promotional coupon.

Wallet Credit: Wallet Credit may be provided to you when you return items you purchased on the Services in accordance with our Return Policy and choose a Wallet Credit in lieu of a refund to your original payment method. In electing to receive a Wallet Credit instead of a refund to the payment method used for your purchase, you understand and agree that you will not receive and will no longer be able to receive a refund to your payment method or any other method. The Wallet Credit cannot be redeemed for cash and does not have any cash value, except as may be required under applicable law. Wallet Credits can be redeemed towards purchases on the Services.

Promotional Wallet Credit: Promotional Wallet Credit may be provided to you if you participate in promotional activities on the Site or the App, such as in-App Games and the Check-In program, and earn Promotional Wallet Credit according to the terms and conditions of such promotional activities. Promotional Wallet Credit cannot be redeemed for cash and does not have any cash value, except as may be required under applicable law. Promotional Wallet Credits can be redeemed towards purchases on the Services.

Gift Cards: Gift cards may be tracked under the “My Assets” section of your User Account. You can view your gift card balance by entering the gift card number and pin. Your gift card balance is the value of the gift card less any amounts that have already been redeemed for purchases, if any. Gift cards are subject to the terms and conditions set out in Naluxe Store’s Gift Card Policy, which are incorporated by reference to these Terms. Gift cards given to you as a promotion will be clearly identified as such, and may be subject to expiration or cancellation by the Company in accordance with the Gift Card Policy and the terms of any such promotional gift card.

2.5 Interactions with Other Users. When interacting with others via the Services, including Third-Party Sellers, you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you do not know. You are solely responsible for your interactions with any other parties with whom you interact; provided, however, that Naluxe Store reserves the right, but has no obligation, to provide support in the event of disputes between you and any Third-Party Sellers or other users of the Services. YOU AGREE THAT NEITHER NALUXE STORE NOR ITS LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY THIRD-PARTY SELLER OR OTHER USER OF THE SERVICES, AND THAT NALUXE STORE MAKES NO REPRESENTATIONS WITH RESPECT TO YOUR INTERACTIONS WITH THEM. NALUXE STORE AND ITS LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR INTERACTIONS WITH THIRD-PARTY SELLERS OR OTHER USERS OF THE SERVICES, OR YOUR USE OF OR INABILITY TO USE ANY ITEMS PURCHASED FROM A THIRD-PARTY SELLER THROUGH THE SERVICES.

2.6 Accurate Information; Customs. You must provide valid, complete, and accurate data of the type required on the Services when making a purchase, and it is your sole responsibility to make certain that such data is accurate. All names and addresses (including for shipping and payment) must also be accurate and valid. If any information is missing or is incorrect, and that leads to a shipment delay or cancellation during the customs clearance process, neither Naluxe Store nor any Third-Party Seller will be responsible or be obligated to offer any compensation to you whatsoever. You hereby authorize Naluxe Store to make statements, submit, amend and invalidate all declarations and documents necessary or useful to import goods ordered by you in your name and/or from your User Account. This includes the power to make and receive service and deliveries, request refunds of any levies, taxes and fees relating to the importation of goods, to conduct administrative appeal and court proceedings as well as enforcement proceedings and appeals and remedies at all instances, file applications, complaints, etc. with public authorities, courts and other institutions, file, withdraw and/or waive legal remedies and appeals against judgments, orders, arbitral awards, payment orders, or any other orders and decisions of whatever kind, receive monies, valuables and documents and/or deeds in connection with the purchase, shipment, or delivery of products you purchased or caused to be purchased via the Services. It also includes the right to instruct customs agents in the name and on behalf of you and to grant sub-authorization to customs agents and/or other representatives involved in handling matters relating to the importation of goods and complying with regulations regarding the importation of goods.

3. Privacy Policy

Naluxe Store’s Privacy Policy applies to use of the Services, including your submission of personal information through the Services, and is herein incorporated by reference. To view Naluxe Store’s Privacy Policy, click here.

4. Errors

While we strive to provide accurate information on the Services, errors, inaccuracies, or omissions, including those that relate to pricing, product descriptions, availability, and offers may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or modify information or cancel orders if any information on the Services is inaccurate at any time without prior notice, including after your order has been submitted. In the event we or a Third-Party Seller cancel all or part of an order, we will provide you with notice and a refund.

5. Purchases and Shipping

5.1 Prices and Orders. All product prices listed on the Services are exclusive of a fixed shipping rate and local sales and use tax and other taxes or fees (where applicable) which will be charged to you separately at the applicable rate on each order. The fixed shipping rate varies per location and will be provided at checkout.

Prices may change at any time, but (other than as set out above) changes shall not affect the orders for which we have sent an order confirmation email. All amounts are in Euros unless otherwise noted on the Site or in the App.

For a detailed description of our order process, please visit How to Order. Credit cards and other payment methods (MTN MOMO, Orange Money, etc.) are subject to verification and authorization. If you made a purchase through your User Account, your purchase and order history are available in the “My Orders” section of your User Account. By clicking “Buy Now” or “Place Order” and “Continue” in connection with an order on the Services, you are offering to purchase the applicable products available on the Services, the acceptance of such offer is in our and/or the Third-Party Seller’s, as applicable, sole discretion; confirmation of acceptance (if any) will be communicated to you in an order confirmation via email.

If you detect an error in your order after the completion of the payment process, you should immediately contact our Customer Service Platform to correct the error.

5.2 Colors. We make reasonable efforts to display, as accurately as possible, the colors of our products that appear on the Services. However, because the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be an accurate depiction of the color of the product you selected to purchase.

5.3 Shipping. Naluxe Store ships products worldwide. Shipping details and expected delivery times will be provided to you upon order confirmation.

5.4 Title and Shipment. Title to any purchased items transfers from the respective seller (i.e., Naluxe Store or the Third-Party Seller if you purchase a product sold by a Third-Party Seller) to you when the products are delivered to the shipping address provided by you. Naluxe Store neither owns nor takes title to any product sold by a Third-Party Seller. Any legitimate claims arising from loss or damage during delivery of the order by the carrier to your delivery address must be made to Customer Service within fourteen (14) days after you received the goods or should have received the goods (in case of lost goods). If we determine that your claim is valid, at our discretion, we will either replace the item that was damaged or lost during shipment (subject to availability and using the same shipping method without additional shipping costs, and subject to the same terms and conditions as set forth here in), or we will reimburse you the purchase price and shipping cost paid (provided that the shipping cost did not include other items that were delivered without damage).

Return of product. Returns of items purchased on the Services will be accepted in accordance with our Return Policy. Returns may only be made using the return shipping label we provide to you. Based on your request, we will either exchange the product or refund you the purchase price (free return shipping will only be available for one return per order). The refund will be credited either to your Wallet associated with your User Account (subject to Section 2.4 in these Terms) or your original method of payment at your election. If you choose a Wallet credit, you will not be able to redeem the Wallet credit for cash, except as required under applicable law. Certain items are non-returnable as specified in the Return Policy.

5.5 Purchases from Third-Party Sellers. Because Naluxe Store does not own any of the products that are listed by Third-Party Sellers, all such products are purchased from and sold directly by such Third-Party Sellers. Naluxe Store is not a party to any transaction for products listed by Third-Party Sellers, and accordingly, any contract for the purchase of products listed by Third-Party Sellers through the Services is entered into directly between the applicable purchaser and such Third-Party Seller. While Naluxe Store may facilitate these transactions through the Services (including by acting as a limited payments agent on behalf of Third-Party Sellers to process payments on such sellers’ behalf), we have no control over and do not guarantee the existence, quality, timing, condition, safety or legality of products offered for sale by Third-Party Sellers through the Services; the truth or accuracy of listings for products sold by Third-Party Sellers; the integrity, responsibility, or any actions of any Third-Party Sellers; the ability of any Third-Party Sellers to sell products; or that any Third-Party Seller will actually complete a transaction. Naluxe Store is not an auctioneer, seller, or carrier of any items that are listed for sale by Third-Party Sellers.

Some sellers are not subject to our general shipping fees and free shipping threshold policies and may charge additional shipping fees. The specific shipping policies applicable to such sellers are stated on their product listing pages.

5.6 Release for Disputes with Third-Party Sellers. To the fullest extent permitted by applicable law, Naluxe Store expressly disclaims any and all liability that may arise between you and any Third-Party Seller. The Services merely provide a venue for connecting our users with Third-Party Sellers. Because Naluxe Store is not a party to the actual contracts between you and any Third-Party Seller that you purchase a product from, in the event that you have a dispute with any Third-Party Seller, you release Naluxe Store, its parents, subsidiaries, affiliates, and all of their officers, employees, investors, agents, partners, and licensors, but excluding any Third-Party Sellers (each a “Naluxe Store Party” and collectively, the “Naluxe Store Parties”) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

6. Intellectual Property and Ownership

6.1 Content. The Services, including all features and materials, such as the text, logos, software, scripts, data compilations, graphics, photographs, sounds, music, videos, and interactive features provided as part of the Services (collectively, “Content”), as well as the design of any products offered on the Services, may be the property of Naluxe Store or others and protected by copyright and/or other intellectual property laws. You may only access the Content as permitted under these Terms.

6.2 Marks. The trademark Naluxe Store and other trademarks, service names, logos, designs, phrases, page headers, button icons, and scripts used by Naluxe Store in connection with the Services, are trademarks, service marks, and trade dress of Naluxe Store (collectively, the “Marks”) in the Netherlands and other countries. No right, title, or interest in or to any of the Marks is transferred to you and all rights not expressly granted are reserved. The Marks may not be used by you without the express written permission of Naluxe Store. All other trademarks not owned by Naluxe Store that appear in connection with products offered on the Services are the property of their respective owners, who may not be affiliated with, connected to, or sponsored by Naluxe Store. Use of the Marks on any portion of the Services is not a representation that Naluxe Store is the owner of any copyright or other intellectual property rights in the products offered for sale on the Services. Naluxe Store sources some of its products from third-party manufacturers and wholesalers, and the Services offer products sold by Third-Party Sellers.

6.3 Rights Reserved. The Content on the Services is intended solely for personal, non-commercial use. You may not download, copy, reproduce, distribute, transmit, broadcast, display, perform, reproduce, publish, sell, license, create derivative works from, or otherwise exploit any Content, software, products or service contained on the Services without the prior written consent of the Company or the respective owners. You may not use any of the Content to further any commercial purpose, including any advertising or advertising revenue generation on your own website, social media account or in any other form or medium. You hereby grant to Naluxe Store (and its affiliates, assignees, or survivors in interest) a world-wide, perpetual, warranty-free, irrevocable license to freely duplicate, use, or incorporate any questions, comments, suggestions, ideas, feedback or other information about the Services that you provide to us. You further acknowledge and agree that all of the foregoing is not confidential and is subject to the Company’s review and monitoring. You agree not to circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Services or the Content therein. We reserve all rights not expressly granted in and to the Content.

6.4 Reviews, Comments and Submissions. Except as otherwise provided elsewhere in this Agreement or on the Services, anything that you submit or post to the Services and/or provide to the Site or App, including, without limitation, images, videos, information, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and nonproprietary (unless such Submission is otherwise subject to our Privacy Policy), and by submitting or posting, you agree to irrevocably license the Submissions and all intellectual property rights related thereto (excluding the moral rights such as authorship right) to the Company on a non-exclusive basis without charge and we shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. You hereby grant to Naluxe Store (and its affiliates, assignees, or survivors in interest) a world-wide, perpetual, warranty-free, irrevocable non-exclusive license to duplicate, use, or incorporate all your Submissions.