Shipping Information
Naluxe currently ships to the countries available during checkout. Available shipping destinations may change as the marketplace grows.
Processing time
Orders are usually processed within 1–3 business days. Custom-made or personalised items may require additional preparation time.
Delivery time
Estimated delivery times depend on the seller, destination, and shipping method selected at checkout. Delivery estimates are not guaranteed and may be affected by carriers, customs, holidays, or other delays.
Shipping costs
Shipping fees are shown during checkout before payment is completed.
Tracking
When tracking is available, customers will receive tracking information by email after the order has been dispatched.
Customs and import charges
Customers are responsible for any customs duties, import taxes, or local charges that may apply to international orders.
Incorrect address
Customers must provide a complete and accurate delivery address. Naluxe is not responsible for delays or failed delivery caused by incorrect address information.
Questions
For shipping questions, contact us at support@naluxe.store and include your order number.