Vendor Terms
These Vendor Terms explain the basic expectations for vendors who work with Naluxe. By applying to become a vendor or listing products through Naluxe, vendors agree to follow these terms and any additional instructions provided by Naluxe.
Vendor approval
All vendors are reviewed before approval. Naluxe may approve, reject, pause, or remove a vendor account if the vendor does not meet marketplace standards.
Approval is not guaranteed. Naluxe may decide which vendors and products are suitable for the platform.
Product information
Vendors must provide accurate product information, including product names, descriptions, prices, images, sizes, colours, materials, shipping details, and any important product limitations.
Vendors must not list misleading, unsafe, counterfeit, stolen, restricted, or illegal products.
Product quality
Vendors are responsible for the quality of the products they provide. Products should match the description, images, and customer expectations.
Naluxe may request changes to product listings before products are published.
Orders and fulfilment
Vendors must handle orders professionally and within the expected processing time. Vendors should communicate clearly if there are delays, stock issues, or fulfilment problems.
Depending on the partnership setup, vendors may be responsible for preparing, shipping, tracking, and supporting customer orders.
Customer support
Vendors must cooperate with Naluxe when customer questions, refunds, returns, delivery issues, or disputes occur.
Naluxe may contact vendors for order information, product details, or customer support assistance.
Payouts
Vendor payouts may be processed after a standard review period. This review period helps protect customers, vendors, and Naluxe from refunds, chargebacks, disputes, order issues, or fraud concerns.
Naluxe may hold, delay, adjust, or cancel payouts if there are unresolved order problems, customer disputes, policy violations, or suspicious activity.
Returns, refunds, and disputes
Vendors must follow Naluxe return, refund, and dispute handling requirements. Naluxe may review refund requests and decide the appropriate action based on the order situation, customer rights, and marketplace policy.
Vendor conduct
Vendors must communicate professionally with Naluxe and customers. Vendors must not abuse the platform, mislead customers, copy other vendors, misuse customer data, or damage the marketplace.
Changes to vendor terms
Naluxe may update these Vendor Terms as the marketplace grows. Continued use of the platform means the vendor accepts the updated terms.
Contact
For vendor questions, contact:
support@naluxe.store