FAQ
What is Naluxe?
Naluxe is an online marketplace for fashion, lifestyle, beauty, accessories, custom sneakers, home products, and luxury-inspired items.
Is Naluxe a marketplace?
Yes. Naluxe is being built as a marketplace where selected vendors, brands, creators, and suppliers can list suitable products.
How do I contact Naluxe?
You can contact Naluxe at:
support@naluxe.store
How can I become a vendor?
You can apply or ask about vendor opportunities by contacting:
support@naluxe.store
Please include your brand name, website or social media link, product category, location, and a short description of what you sell.
Are all vendors accepted?
No. Naluxe reviews vendors before approval. We may check product quality, brand presentation, shipping approach, customer service, and whether the products fit the marketplace.
When do vendors receive payouts?
Vendor payouts may be processed after a standard review period. This helps protect customers, vendors, and Naluxe from refunds, disputes, chargebacks, or order issues.
Can vendors list any product?
No. Products must fit the Naluxe marketplace and must not be illegal, unsafe, counterfeit, stolen, misleading, restricted, or harmful.
How long does shipping take?
Shipping times depend on the product, vendor, supplier, and destination. Product pages or order updates may provide more specific delivery information where available.
Can I return a product?
Returns and refunds are handled according to the Naluxe Refund and Returns Policy. Some products may have different return conditions depending on the item type, vendor, or order situation.
How do I report an issue with an order?
Contact support@naluxe.store with your order number, email address, and a short explanation of the issue.
Does Naluxe work with independent creators?
Yes. Naluxe may work with independent brands, custom product makers, creators, and selected suppliers if their products fit the marketplace.